Senior Software Engineer Specialist · ValueLabs
Nov 2022 — PresentHyderabad, India
- Owned production reliability across multiple backend services — running root cause analysis via logs and SQL to isolate defects, data issues, and performance bottlenecks. Resolved 5,000+ incident tickets at 95% SLA compliance.
- Diagnosed and triaged deployment failures and critical production issues in real time, coordinating across teams during high-severity events to maintain uptime and minimize business impact.
- Partnered with developers to convert recurring incidents into permanent fixes rather than repeated patches, reducing long-term support load and repeat-incident volume.
- Independently designed and built AI/GenAI systems outside core responsibilities — including a multi-agent code review tool and a Kafka-based real-time alerting pipeline — applying production support experience to build more resilient, observability-focused AI applications.